FAQs

FAQ
1. How can I return my purchase to Magicjinx?
Before returning items to us, please read and follow the instructions below. If you make a purchase you are agreeing to the following Return Policy. Returns must be shipped within 5 days of receipt of the item with the following information included in the package
Original order number
Reason for exchange
Requested replacement item's name, number and color
Your shipping address and phone number
Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number so that we are able to find the order details.
The return process has to be initiated within 5 days of the receipt of your items. We only accept products in their original condition.
2. Can I exchange or return an item?
At Magicjinx we pride ourselves in the quality of our products. Once sold will not be returned or exchanged except for quality issues and mis-shipment.
Quality Issues:
Should you find any item to be materially defective you must file a claim with our support team within 72 hours of receipt of the item. The item must then be returned in the same condition as it was sent within 5 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
Mis-Shipment:
We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.